Jr. Customer Success Analyst (Data Focus)

 

WebFX is seeking an entry-level candidate for our DataTech team! Our ideal candidate has a bachelor's degree (or will soon have one!), a track-record of strong academics, and is excited about all things technology, analytics, and client consulting. Related experience is awesome to have, but never required - we'll train you on everything you need to know.

 

 

-A Bachelor's Degree: All majors welcome!

-GPA: 3.4 or above

 

-Prior experience working, in any field (for example: a part-time job, summer job, internship, etc)

-Strong verbal and written communication skills

-Customer service experience (in any industry)

-Analytical and research skills

-Ability to translate technical information into simple terms

-Digital marketing experience (a bonus!)

-Experience in analyzing data and creating reports (a bonus!)

 

-Excel/Google Suite

-Google Analytics, Google Tag Manager, or Google Ads

-CRMs (such as Salesforce, Hubspot, Pipedrive, or similar)

 

-You're passionate about data and technology, and love talking about them with others

-You're professional, dependable, and self-motivated

-You take pride in your work and always strive for high-quality results

-You work with urgency and enjoy getting things done

-You're proactive when it comes to solving problems

-You're a lifelong learner, and are always looking to stretch and grow your skills

-You love thinking both creatively and analytically, and love using data to make decisions

 

 

 

 

 

-Communicate directly with assigned clients, providing industry advice and recommendations to help them achieve their goals

-Consult with clients on their individual suite of technical tools, such as Google Analytics, Google Tag Manager, CRMs, data-tracking platforms, etc

 

 

-Make recommendations and set up data-tracking platforms and functions accordingly for clients

-Perform quality assurance for a client's technical solutions

 

-Consult internally with WebFX marketers and account managers on client goals and data tracking

-Work with the WebFX Martech development team to assist in creating client marketing automations and integrations

 

 

-Develop an expert-level understanding of WebFX's software product suite

-Walk clients through our proprietary software solution, RevenueCloudFX

 

 

 

-Initial "bootcamp" training program to learn foundational hard skills

-Ongoing advanced training sessions from industry experts as you progress

-Regular team Lunch-and-Learns in our on-site training amenities

 

-All our Jr-level roles represent the first step on an upward promotional path within WebFX

-Merit-based promotions are abundant for new team members who meet or exceed performance metrics

-Regular 1-on-1 check-ins with a manager to support career growth

 

 

-This position is based fully in-office at our riverside campus in Harrisburg, PA, with opportunities for this to evolve as Fxers advance in their career tenure.

 

$50,000-$55,000 (potentially higher based on work experience)