Vice President Operations

IndiaRemoteFull-timeexecutive

Other

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~1 min read

Master's degree in Accounting, Finance, Business Administration, or a related field.
CA, CPA, CMA, or an equivalent professional qualification is preferred.
10+ years of progressive professional experience, including significant experience in operations leadership.
Proven experience managing large, multi-functional teams across accounting, tax, payroll, compliance, finance outsourcing, BPO, CAS, or professional services.
Candidates with Big Four experience are preferred.
Strong understanding of US accounting, taxation, payroll, and compliance operations.
Experience managing US-based clients or US-focused service delivery teams.
Demonstrated ability to scale operations within a high-growth organization.
Strong understanding of operational metrics, workforce planning, quality management, and process improvement.
Experience partnering with Product and Technology teams to automate operational workflows.
Strong commercial acumen, including cost management, productivity optimization, and service-line profitability.

~1 min read

Develop and execute scalable operations strategies across Accounting, Tax, Payroll, Compliance, and CFO Services.
Oversee end-to-end service delivery, ensuring high standards of quality, accuracy, timeliness, and client satisfaction.
Standardize operational processes and implement initiatives to improve efficiency, productivity, and service quality.
Identify operational gaps and drive improvements in client experience and overall business performance.

Drive process automation and operational transformation in collaboration with Product and Technology teams.
Leverage technology to streamline workflows, improve accuracy, and enhance service delivery.
Establish and strengthen quality-control frameworks, operational controls, and compliance processes.

Build, lead, and develop high-performing operations teams, managers, and functional leaders.
Establish operational KPIs and dashboards to monitor productivity, quality, service-level agreements (SLAs), capacity, and profitability.
Lead workforce planning and operational readiness to support business growth and seasonal demand.
Foster a culture of accountability, continuous improvement, and operational excellence.

Partner with the CEO, Sales, Client Success, Finance, HR, Product, and Technology teams to achieve organizational objectives.
Ensure operational capabilities and resources are aligned with business priorities.
Drive initiatives that strengthen service-line performance, cost efficiency, and client outcomes.