Technical Product Support

We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.

You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future.

• →Customer & Site Support: Provide technical product support across Western Australia, responding to customer product issues, conducting bucket inspections, commissioning, troubleshooting, and preparing detailed technical and inspection reports. Engage directly with site supervisors, engineers, and managers at major mining customers such as Rio Tinto, BHP, FMG, and Roy Hill.
• →Product Expertise: Maintain thorough knowledge of ESCO product offerings, focusing on buckets, GET, and lip systems (approximately 80% open-pit and 20% underground operations). Advise customers on preventative maintenance and configuration adjustments to improve product performance and satisfaction.
• →Technical Problem Solving: Analyze product performance, provide gauging services, generate condition monitoring reports, and assist in warranty issue resolution. Success means delivering timely, effective solutions that minimize downtime and protect company interests.
• →Leadership & Team Management: Lead and mentor one direct report with potential team growth. Provide guidance, performance management, and foster a collaborative, solution-focused team environment.
• →Travel Requirements: Travel approximately 50% of the time to mine sites and customer locations, including overnight stays. Occasional weekend travel or call-outs may occur, with time in lieu provided.
• →Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.

• Competitive pay

• Career development and learning support

• Access to global inclusion networks

• Regional and team-specific benefits

• Sharebuilder scheme

• Wellness support for you and your family

• Collaboration with global teams

• Study support