Supervisor, Scheduling

WelbeHealth’s PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what.

The Supervisor, Scheduling serves as the scheduling subject matter expert and works cross-functionally with interdisciplinary care teams, providers, and leadership to ensure accurate scheduling workflows and exceptional customer service.

• Has the opportunity to grow and strengthen their leadership and operations expertise within a structured, supportive healthcare environment
• Plays a critical role in supporting a growing, mission-driven healthcare organization, ensuring vulnerable seniors feel supported and have access to high-quality care

• Provide operational oversight and ensuretimely and accurate scheduling of participant appointments in alignment with WelbeHealth’s scheduling protocols
• Assist with troubleshooting complex or urgent scheduling issues and resolve escalations promptly, serving as the point of contact for escalated scheduling inquiries with internal staff, external entities, and participants
• Ensure quality assurance byreviewing and auditing scheduling data for accuracy, completeness, and compliance
• Participate in administrative and compliance taskswith the objective of ensuring scheduling operations comply with policies, procedures, and regulatory requirements 
• Provide leadership and team management support by directly supervising and supporting the Scheduling Specialists and Onsite Specialty Scheduler, providing coaching, mentorship, and daily oversight of scheduling activities andworkflows
• Monitor team productivity, accuracy, and adherence to scheduling policies andperformance standards
• Reinforce WelbeHealth’s commitment to exceptional customer service by ensuring communication with participants, their families, providers, and team members is professional, timely, and empathetic

• High school diploma or equivalency required; associate or bachelor’s degree in healthcare administration or operations management preferred
• Minimum of two (2) years of experience in healthcare scheduling or operations
• Minimum of two (2) years of experience working in a supervisory position with demonstrated ability to mentor and develop team members preferred
• Minimum of one (1) year of experience working with Electronic Medical Records (EMR) and scheduling/communication platforms required
• Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects
• Strong leadership skills with a proven ability to coach, motivate, and develop high-performing teams

We are seeking a Supervisor, Scheduling that ideally has healthcare leadership experience involving medical appointment scheduling. If you’re ready to join a team that values both its participants and team members, we’d love to hear from you!

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @welbehealth.com email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to fraud.report@welbehealth.com