Senior Compliance Response Specialist

• →This position has no managerial responsibilities.

COMPETENCIES - SKILLS

• →Strong customer service and problem-solving skills
• →Ability to interact with customers and co-workers with diplomacy and tact
• →High attention to detail and process oriented, ability to multitask
• →Working knowledge of Microsoft software such as Windows, Word, Excel, Outlook and Salesforce systems
• →Strong leadership skills
• →French language proficiency is a plus to support regulatory research, vendor partnerships, and communications within Canadian provinces and jurisdictions but not required.

EDUCATION AND EXPERIENCE

• →Minimum high school diploma required
• →2 years’ experience in the fleet industry and or automotive required.
• →Two (2) years experience office/customer service

CORE VALUES

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

• →Integrity – Always act with integrity and honesty.
• →One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• →Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
• →Customer Success – Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:

• →Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• →Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• →Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• →Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

Work Environment: This position is in Illinois and operates in a professional office environment.
Position Type/Standard Schedule: This is a full-time position, Monday through Friday.
Travel: No Travel required for this position.
Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.