Customer Success Manager EMEA (French Speaking)

France·Parismid

Customer Success ManagerCustomer

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Overview

CUSTOMER SUCCESS MANAGER EMEA Location: Remote, France Employment Type: Full-Time Gross annual base salary: EUR 65,000 - 84,500 Additional variable compensation and benefits may apply.

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Customer Success ManagerCustomer

What We Offer

~2 min read

At OneStream, we're building the AI Operating System for Modern Finance. As the only enterprise finance platform that unifies financial and operational data, embeds AI, and extends to meet changing business needs, we're empowering some of the world's leading organisations to Take Finance Further. We believe finance leaders need more than traditional Corporate Performance Management (CPM) tools. They need a single, intelligent platform that drives productivity, enables better decisions, and delivers measurable business value.

As a Customer Success Manager (CSM), you will play a critical role in helping customers achieve their business goals and maximise the value of their OneStream investment. Acting as a strategic advisor, trusted partner, and primary customer advocate, you will guide customers throughout their journey and beyond, from onboarding and adoption to value realisation, expansion, renewal, and long-term success. By leveraging data-driven insights, AI-powered capabilities, and a consultative, human-centred approach, you will build strong relationships with key stakeholders, understand their unique objectives, and deliver measurable business outcomes that drive retention, growth, and advocacy. Working cross-functionally to unlock the full value of OneStream's capabilities, you will ensure customers not only realise lasting value from their investment but become enthusiastic champions, advocates, and references for our platform.

This position will manage approximately 60 Tier 3 Accounts across EMEA, with the majority of accounts based in France. Fluent English and French are required.

This position is posted as Remote (home-based) in France; however, the successful candidate is expected to prefer a Hybrid working arrangement, splitting time between home office work and 1–2 days per week in the Paris office (located in the Levallois-Perret district) to build stronger in-person collaboration with colleagues, with the opportunity for occasional customer visits as they arise.

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.
OneStream is an Equal Opportunity Employer.

#LI-KT1 #LI-Remote

Responsibilities

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→Professional Experience: Minimum of 5 years overall.

→Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions primarily used by Finance or IT departments and engaging with senior decision-makers such as CFOs, CIOs, CTOs or CISOs.

→Customer Outcome Management: Demonstrated ability to keep customers focused on achieving their desired business outcomes throughout their initiatives.
→Relationship Management: Proven experience in building and managing strong customer relationships.
→Finance Process Knowledge: Conceptual understanding of key finance processes
→Must be able to speak both French and English at at least Business Level.

Nice to Have

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Education: Degree in Business, Accounting, Finance, Information Technology, or a related field.
Relationship Management: Proven experience in building and managing strong customer relationships.
Consulting Background: Experience in management consulting or technology consulting.
Corporate Performance Management (CPM): Hands-on experience as a Customer Success Manager or in a customer facing position.
CPM Software Expertise: Prior experience with one or more of the following: OneStream, Oracle EPM Suite (HFM, FCCS, PBCS, Planning, Essbase, FDM, etc.), SAP BPC (Outlooksoft), SAP BOFC (Cartesis),IBM Cognos, Anaplan Other CPM solutions