Sr Customer Success Manager

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

Higher education institutions are navigating a historic period of transformation, where modern enterprise platforms serve as the operational heartbeat of the student experience and administrative excellence. In Customer Success, we don’t just manage accounts—we empower university leaders to unlock the full strategic value of their technology ecosystem. As a Senior Customer Success Manager, you will serve as a trusted guide to public, private, research, and multi-institution systems across North America. You will bridge executive strategy with product innovation across HCM, Financials, and Student solutions, turning complex operational challenges into clear success paths that fuel campus agility, student success, and long-term institutional growth. 

We are looking for people who have a combination of domain expertise, customer management and Higher Education industry experience.

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• 8+ years of experience in enterprise Customer Success, consulting, or account management ideally within the Higher Education industry (public, private, research, or system-level settings). 

• 5 + years of Functional domain experience and familiarity with HCM, Financials, or Student software platforms.  
• 1 + years of demonstrated experience and ability to monitor customer telemetry data, accelerate feature usage, and manage consumption-based software platforms to secure full renewal performance and unlock expansion growth.

• Customer facing services role experience (consulting or account management) that includes issue resolution and escalation management at both the business owner and executive levels
• Proven ability to build strong executive-level customer relationships while collaborating cross-functionally with internal teams, such as Professional Services and Product Management.
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars / Excellent organization, time management, and communication skills
• Bachelor degree or equivalent work experience; Business or technical degree preferred
• Ability to travel up to 30%

The annualized base salary ranges for the primary location and any additional locations are listed below.  Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

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