Customer Service

Our client is looking for a Customer Support Specialist to help their customers by phone, email and live chat and to keep them informed about their orders. They are a small company serving customers mainly in the United States, and this role is the steady point of contact from a customer's first question to a delivered order. This is a full-time, 100% remote position, with Zendesk as the main daily tool. Responsibilities Handle customer calls, emails and live chat messages every day. Look up and track customer orders in Shopify and keep customers informed on their status. Manage support tickets in Zendesk every day, from first contact through to resolution. Keep customer notes current in HubSpot when needed. Raise issues that need help from other teams and follow them until they are resolved. Requirements Requirements 3+ years of experience in customer support. Fluent English at a C1 level or higher, needed for phone calls with customers in the United States. Daily, hands-on experience with Zendesk. Experience with Shopify or a similar order system. Availability to work 8 AM to 4 PM Eastern Time, Monday to Friday. Qualifications A proactive go-getter who takes ownership of each customer question. Strong spoken and written English. Spanish is a plus, to help customers in Mexico from time to time. Experience with live chat support is a plus. Comfortable working independently in a remote setting. A reliable internet connection and a quiet space for calls. Benefits Benefits Full-time position. 100% remote. A steady Monday to Friday schedule, 8 AM to 4 PM Eastern Time. Direct work with a company and its customers in the United States.