~13d ago

$84,200.00 - $148,500.00/yr

EUS Manager Technical Services (Hybrid) - WashU IT Security & Access

Washington University Medical Campusmid

Other

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Quick Summary

Key Responsibilities

Manage Daily Support Operations Develop and establish processes used in conducting EUS Security Operations. Establish, monitor,

Technical Tools

Other

SAINT LOUIS, MO 63110

Manage support operations, project implementation, and Supervisory Staff positions. Works independently and as a team to lead operations functions to include: staff supervision (team leads, supervisors and managers), functional area management, client relationship management, project coordination and implementation, issue analysis and resolution.

Responsibilities

~1 min read

Manage Daily Support Operations

→Develop and establish processes used in conducting EUS Security Operations.
→Establish, monitor, and analyze metrics used to measure support effectiveness and efficiency; recommend adjustments based on analysis. ITIL – Monitor KPIs (Key Performance Indicators) to ensure CSFs (Critical Success Factors) are being met. Audit KEDB and CMDBs and propose procedural changes if standards are not met.
→Establish and coordinate the deployment of security tools used in conjunction with EUS activities.
→Coordinate communications within WashU IT and with customers through written communications and notifications through staff and customer meetings.
→ Develop documentation related to best practices for security & access technology, while driving continuous improvement.
→Work with customers to determine security needs.
→Escalate customer security or access needs that can’t be met by EUS staff
→Manage EUS Security & Access Management Technicians
→Develop staff technical and professional training paths to ensure staff maintain current skills.
→Manage EUS audits and compliance activities.

Requirements

~1 min read

Job Location/Working Conditions

Normal office environment

Physical Effort

Typically sitting at a desk or table

Equipment

Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Bachelor’s degree or combination of education and/or experience may substitute for minimum education. Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

No specific certification/professional license is required for this position.

No additional certification/professional licenses unless stated elsewhere in the job posting.

Supervisory Or Management In An Enterprise Or Higher Education Environment (3 Years) No additional work experience unless stated elsewhere in the job posting.

Not Applicable Conflict Resolution, IT System Administration, Oral Communications, Technical Writing, Windows Applications, Written Communication

A driver's license is not required for this position.

About the Role

~1 min read

This role oversees EUS access management operations and security services. The manager serves as a liaison between EUS and Information Security, Identity and Access Management (IAM), Human Resources, General Counsel, Compliance, and the HIPAA Office to ensure security processes are consistent, compliant, and aligned with institutional policies.

G15

$84,200.00 - $148,500.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

What We Offer

~1 min read

Personal

✓Up to 22 days of vacation, 10 recognized holidays, and sick time.

✓Competitive health insurance packages with priority appointments and lower copays/coinsurance.

✓Take advantage of our free Metro transit U-Pass for eligible employees.

✓WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

✓Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

✓We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

✓WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Location & Eligibility

Where is the job

Washington University Medical Campus

On-site at the office

Who can apply

Same as job location

About this job

Pay per year: $84,200–$148,500 a year; 71% above the $68,076 median for Other jobs on Jobera (131,167 salaries).
Posted: 13 days ago
Employer: has 869 open jobs on Jobera.