Key Accounts PSSR

From Georgia. For Georgia.  Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service.  From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs.  This all starts with our greatest asset…our employees.

As the Key Accounts Product Support Sales Representative (PSSR) you will cover an assigned territory establishing and maintaining customer relationships that focus on winning both immediate service needs, and long term maintenance agreements.  The PSSR ensures quality customer service activities designed to enhance sales volume and excel in customer satisfaction.

Primary Responsibilities:

• →Provides constant support of Product Support Manager’s leadership and direction
• →Increase service sales and market share with all customers in assigned territory
• →Initial exclusive territory - Athens, Ga. 
• →Maintains current customer and prospect list for assigned territory
• →Coordinates regular customer visits and follow-up
• →Perform site audits, technical reviews of customer equipment, and prepare service related proposals
• →Market customer service agreements (CSA’s)
• →Maintains customer call lists, opportunity pipeline and equipment lists in SalesLink
• →Promotes external and internal customer relations and good will by investigating customer concerns, researching and providing justification material when required, and communicating those findings promptly to all concerned
• →Informs Product Support Manager of new customer service opportunities
• →Advises the Product Support Manager and other appropriate parties of any significant active or potential customer concerns
• →Consistently maintains positive, productive and mature work ethics
• →Provide backup to service team as needed, including occasional after hours or vacation coverage responsibility
• →Works with various vendors to solicit parts or services required to support any proposed service activity
• →Maintains up to date maintenance contract pricing

Additional Responsibilities:

• →Participate in required safety program and work in a safe manner.
• →Additional duties as assigned by manager.

To be successful in this position you should have prior experience in the heavy equipment industry.  This could include as a Diesel Technician, Sales Representative or Service Coordinator.  Prior sales experience would be preferred, along with excellent analytical, organization and communication skills. 

Education/Experience:

• Must have a high school diploma or equivalent experience

Required Qualifications/Skills:

• Excellent analytical, organization, and communication skills.
• Employee may be required to submit to customer security requirements including but not limited to additional background checks, drug tests, and provide additional identification
• Must have a valid class C Georgia driver’s license and clean driving history
• Physically able to operate equipment as well as climb under and on for inspections
• Work in extreme weather conditions, around loud noises and other conditions that will require appropriate Personal Protection Equipment to be used.

Preferred Qualifications/Skills:

• Specific industry experienced desired or an equivalent college degree
• Prior sales experience preferred

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude