Customer Success Manager

Yellow Labs Software, Inc is currently in the process of hiring a Customer Success Manager for their global Cloud ERP product, CustomBooks™. See more about us here: https://custombooks.com/

The Customer Success Manager (CSM) is responsible for building strong relationships with customers, ensuring their satisfaction and success with our products, and free and paid services.

• →Knowledge of business processes (sales, purchases, distribution, inventory, ecommerce, banking, business and financial reports) is mandatory to be successful in this role.
• →Knowledge of accounting is strongly preferred.
• →Strong and proven problem solving and troubleshooting skills for business operations.
• →Experience managing a diverse and remote team of at least four +.
• →Strong technical knowledge and acumen.
• →Experience with Zoho Desk or other Support Desk platform required.
• →Preferred: Atlassian Jira and Confluence, Slack, Asana, Zoom.
• →Knowledge in other platforms we integrate with are preferred: ShipStation, Square, Stripe, Bill, Nuvei, Gusto, Avalara, Ledgersync.
• →You will need to become an expert in the CustomBooks Cloud ERP software.
• →Calm and professional demeanor, can handle high stress situations, and are great with individuals of other nationalities.
• →Multi-tasker; high productivity threshold. Ability to work successfully remote and with others in many different timezones.
• →Excellent communicator, high professionalism.
• →Bachelor Degree in Business, or related degree Required.
• →MBA or CPA preferred.