Workforce Scheduler

  POSITION SUMMARY: The Workforce Scheduler manages internal customer calls/requests and uses a scheduling system to investigate, resolve, and document any identified workforce needs within Y Family Centers departments and locations.   ESSENTIAL FUNCTIONS: Take and process Associate calls and provide accurate, satisfactory answers to their requests for leave and/or time off Communicate with Associates to inform them about any schedule changes, opportunities for additional shifts, attendance policies, etc. Guide Associates through troubleshooting, navigating the internal workforce management system Review data to assist with continuous quality improvement Collaborate with scheduling team to improve associate experience and family center operations Support Y Family Center operations as needed Other duties as assigned   QUALIFICATIONS:   EDUCATION High School Diploma or equivalent EXPERIENCE Experience working in call center or customer support role Experience making data informed decisions SKILLS Strong active listening and verbal communication skills Proficiency in problem solving Ability to multitask and manage time effectively