Senior Client Success Manager

Location: In-Office

Department: Senior Client Success Manager

Pay: $80,000 - $100,000 base with OTE $110,000 - $130,000

Schedule: Full-Time

Please expect delays in response to your application over the holiday period.

Redlist is a SaaS company focused on helping industrial teams operate more reliably. Our software supports facilities that work with large, complex equipment by improving maintenance execution, reliability, and operational visibility. We partner closely with our customers to help them reduce downtime, protect institutional knowledge, and get the most value out of their equipment and their teams.

Our culture is built around a clear set of values that guide how we work with each other and how we show up for our customers:

Job Responsibilities

- Own a book of strategic industrial accounts worth up to $2M in annual recurring revenue, from first kickoff through implementation, adoption and renewal.

- Lead customer onboarding and implementation of new sites, from contract to go-live, with defined success criteria and project plans.

- Coordinate onsite visits with Redlist field technicians for data capture, tagging, 3D scanning and user training.

- Work with Redlist's technical team on configuration, routes, forms, reports and integrations.

- Drive user activation and usage at every site, and act quickly on early warning signs in product usage data.

- Keep account health scores, contacts, renewal forecasts and notes current and accurate in Redlist's CX and CRM tools.

- Run regular check-ins and business reviews that tie Redlist to outcomes the customer measures, such as downtime, failures, PM compliance and labor hours.

- Own renewals across the book, forecasting each one at least 120 days out with a documented plan.

- Build relationships with plant leadership and economic buyers, not just day-to-day users.

- Work with Account Executives as part of each customer's team. Keep them updated on projects, activation, adoption and usage, and pass along expansion opportunities. This is not a sales role.

- Respond to customer issues with urgency and see them through to resolution, including coordinating with internal reporting and technical teams.

- Take on new customers as Redlist adds them.

Qualification Requirements

- 3+ years as a Customer Success Manager for B2B software, owning a book of business, renewals and customer onboarding.

- A track record of leading customer implementations from kickoff to go-live.

- Ability to lead renewal conversations with senior customer stakeholders and build a value case from data.

- Strong organization and attention to detail: reliable forecasts, current records, and no missed follow-ups.

- Clear, confident communication with technicians, plant managers and corporate leadership.

- Able to work in office in Pleasant Grove, Utah, and travel to customer sites up to 15% of the time.

- Preferred: experience with industrial or manufacturing customers.

- Preferred: customer success experience with CMMS, EAM or reliability software.

- Preferred: background in maintenance, reliability or lubrication, such as PM programs, lubrication management or predictive maintenance.

- Preferred: familiarity with SAP PM, Maximo, JD Edwards or similar systems.

We expect all candidates that have been offered a position to complete a background check before they start their first day of work.