Operations Analyst

We’re hiring an Ops Analyst to own the continuous operational layer of Account Management,  the systems, data quality, process health, and maintenance work that keeps the AM function running smoothly.

This role exists so Account Managers can stay focused on relationships and revenue, while net-new operational build work stays with the dedicated build resource. You won’t be originating new projects from scratch. Instead, you’ll take ownership of what already exists: keeping it healthy, making it better over time, and spotting issues before they become bigger problems.

You’ll sit in Core Ops, but your day-to-day focus will be the AM team. That’s deliberate. It means you stay closely connected to the wider operational context at Zinc, new tools, changing systems, evolving infrastructure, while acting as the operational partner for Account Management.

This is a role for someone who likes owning live processes, improving what’s already in motion, and bringing clarity when things start to drift. You’ll need strong analytical judgment, good stakeholder instincts, and the confidence to hold scope: if something is genuinely net-new, you’ll help define it clearly and hand it over rather than absorbing it yourself.

If you’re excited by process ownership, operational quality, and making existing systems work better every day, we’d love to hear from you.