Service Operations Specialist

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.^TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 

Repair & Technical Operations 

• →Troubleshoot, diagnose, and repair Supermicro servers, storage, networking equipment, and RMA products to meet quality standards and customer requirements. 
• →Perform testing, calibration, and validation of repaired systems, components, and final assemblies. 
• →Conduct component-level troubleshooting, electronic circuit analysis, and hardware diagnostics. 
• →Perform component replacement and rework activities. 
• →Execute ECO upgrades and engineering changes as required. 
• →Follow technical procedures, drawings, specifications, and work instructions to complete repair assignments. 
• →Document repair findings and report defective components through RMA and service databases. 
• →Determine job status, material availability, and work order completion requirements. 
• →Provide onsite customer support and technical assistance when required. 

Service Logistics & Inventory Management 

• →Manage inventory levels across field stocking locations (FSLs), depots, and service warehouses to ensure parts availability. 
• →Monitor inventory accuracy and reconcile inventory discrepancies across multiple systems and locations. 
• →Coordinate defective part returns and RMA processing to ensure assets are returned and tracked properly. 
• →Work with third-party logistics (3PL) providers to ensure timely parts dispatch and SLA compliance. 
• →Handle reverse logistics activities, including return tracking and disposition of service inventory. 
• →Perform physical inventory audits and onsite inventory reconciliations at service locations. 
• →Track and proactively follow up on outstanding and non-returned service parts. 

Cross-Functional Coordination 

• →Collaborate with Accounting, Shipping, RMA, Operations, Product Management, and IT teams to maintain inventory accuracy. 
• →Support parts transfers, order entries, and inventory transactions within company systems. 
• →Assist with inventory reporting, data analysis, and reconciliation activities. 
• →Work with Product Managers to understand server and equipment configurations and identify configuration discrepancies. 
• →Escalate inventory shortages, service issues, and operational risks to the appropriate stakeholders. 
• →Maintain clear communication with internal teams, field engineers, and customers regarding service and logistics activities. 

Documentation & Process Compliance 

• →Maintain accurate records of repairs, inventory transactions, RMAs, and service activities. 
• →Keep service inventory databases and tracking systems up to date. 
• →Support audit requirements through proper documentation and record retention. 
• →Identify opportunities to improve repair processes, inventory controls, and service operations. 

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!  

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.