Job Description The Service Coordinator’s purpose is to provide a positive, warm and welcoming response to all communications received from clients by phone and email. They help organize and facilitate the flow of work through the Service Department, including the managing of tickets, scheduling of
Job Purpose The Customer Support / IRC (Incident Resolution Center) Associate is responsible for handling customer and driver inquiries, complaints, and incidents across multiple channels. The role ensures timely resolution of issues, adherence to SLAs, and a positive customer experience while maint
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