MailerLite is one of the fastest-growing email marketing services. We help more than 1 million businesses around the world stay in touch with their customers. Today, we are a team of more than 170 dreamers, adventurers, and world travellers passionate about what we do and believe in. And we are read
Company: US-based Sweepstakes Casino Employment Type: Full-Time (Contractor) Work Setup: Fully Remote Working Schedule: Day Shift (PHT), aligned with US business needs Role OverviewWe are seeking an experienced CRM Manager to own and scale our customer lifecycle strategy for a fast-growing US sweeps
Key Responsibilities: Customer Care Operations: Oversee and ensure high-quality performance across: (Technical Field Support, Brand and Customer Experience Center Operations & Escalation and Fulfillment. Develop and execute strategic plans to meet and exceed service KPIs including resolution rate, s
Key Responsibilities CRM Strategy & Management Develop and manage CRM programs, including database management, customer segmentation, and lifecycle marketing campaigns. Design and execute strategies to improve customer acquisition, retention, and loyalty. Campaign Execution Plan and implement multi-
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