Behavioral Health Clinical Supervisor

• →Supervise staff (plan, assign, monitor and manage the work of others)
• →Coach and mentor subordinates
• →Review performance and evaluate results achieved by subordinates and may ensure that performance is constantly meeting expectations and standards
• →Utilize quality improvement initiatives to assist teams in improving patient outcomes and achieving health goals over time
• →Provide staff training
• →Ensure program goals are met in accordance with funding requirements
• →Monitor and evaluate daily workflow and implement a process of continuous improvement
• →Advocate on behalf of client when providing necessary referrals and contacts with other departments, agencies and/or companies
• →Work with senior management to develop, implement and monitor effective programs
• →Manage the overall operations of the assigned functional area(s) to ensure that services and quality standards are maintained
• →Monitor the health needs of the agency’s target populations and adapt operations as necessary
• →Assure smooth operations and communication between Intake, Billing, Referrals, ACCESS and clinic operations
• →Interpret, apply and recommend changes to policies and procedures of assigned functional unit
• →Attend and participate in all meetings, including management meetings, related to assigned functional unit and/or projects which may include attending community-based meetings and maintaining community relationships
• →Research and locate available help outlets based on identified needs of the client which may include both in-house and external referrals
• →Advocate on behalf of clients when providing necessary contacts with other agencies/companies
• →Ensure licensing and credentialing standards are met and maintained
• →Must participate in all audits
• →May engage in the review and approve time worked and requests for time off
• →May perform functions of a direct report in their absence or as needed
• →May complete all necessary reports in a timely fashion as required by funding sources and/or monitor and review reporting done by direct reports
• →May generate daily, weekly and monthly reports regarding clinic performance
• →Operate standard office equipment and use required software applications
• →Perform other duties and responsibilities as assigned

Knowledge of:

• Intermediate to advanced concepts, principles and practices of office management
• Community resources including social services agencies and crisis intervention providers
• Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received

Skill in:

• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Promote excellent customer service
• Develop, implement and maintain office policies and procedures
• Partner with other functional areas to accomplish objectives

• Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
• Interpret and apply policies and identify and recommend changes as appropriate
• Organize and prioritize multiple tasks and meet deadlines
• Communicate effectively, both orally and in writing

• Establish and maintain effective working relationships at all levels of the organization and within the communities served
• Speak and write in English
• Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population preferred
• Maintain confidentiality of agency; protect patient confidentiality per policies and procedures

• Minimum Degree Required:

• Master’s degree

• Required Disciplines:
  • Social Work, Psychology, Counseling or other behavioral health field

~and~

• At least 3 to 5 years of management experience
• Demonstrated competencies in assessment and treatment planning
• Any equivalent combination of experience, education and/or training approved by Human Resources

• Licenses/Certifications Required at Date of Hire:
  • Licensed Master Social Worker (LMSW)
  • Licensed Professional Counselor (LPC)
  • Licensed Psychologist (LP)
  • May require a (CCS) Certified Clinical Supervisor

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel, up to 10%

Working Environment: Climate controlled office