CRISIS WORKER 2

Description

Grade: 9 Status: Non-Exempt

Reports to: Intensive Services Coordinator

Leads and coordinates Crisis Intervention and follow-up services to Chautauqua County Residents experiencing mental health crisis from 4 pm – 8 am on weekdays and 24 hours on weekends and holidays. 

• Coordinate and provide crisis intervention services in the community for children and adults including intake, outreach visits, assessment, referral, follow-up, telephone lethality monitoring, and disposition of all persons referred.

• Facilitate stabilization of acute mental health crisis utilizing the least intrusive and restrictive alternative available to maintain safety.

• Complete follow-up and facilitate linkages to needed community services and supports for both the primary customer and his/her family.

• Maintain on-call availability by work issued cell phone during scheduled shifts.

• Provide mental health evaluations to assess the need for involuntary transport under Section 9.45 of the New York State Mental Hygiene Law; provide signature for 9.45 documents.

• Data reporting and analysis as a function of service quality improvement.

• Provide marketing and/or educational presentations to the community, or training to other agency staff, as assigned by the Family Growth & Development Manager.

• Maintain confidentiality and comply with the code of ethics.

• Maintain consistent professional customer service

• Promote the Agency mission.

• Job performance incorporates a strength-based, integrated service delivery model while promoting self-sufficiency.

• Attend scheduled staff meetings, mandatory trainings, in-services, and other functions as required.

• Participate in the larger team of the agency through committee structures, planning, policy development and volunteerism.

• Promote positive internal and external relationships.

• Other duties as assigned by supervisor

• Adhere to all policies, procedures, and protocols.

• Gathers appropriate documentation and tracks outcomes.

• Maintain customer files inputted into CAPTAIN

• Complete required progress reports on time.

• Participates in organizational committee structures as appropriate.

• Participates in organizational and divisional management systems.

A. Internal: Director of Health and Family Services, Intensive Services Coordinator, Crisis Team Members, other COI staff

B. External: Emergency service providers such as police departments, hospital emergency department, hotline services, other mental health providers, and human service professionals.

• Master’s Degree in Mental Health Field with NYS Licensure/Certification (includes RN with psychiatric experience and background).

• Experience in Mental Health Crisis Intervention preferred.

• Knowledge and skills necessary to modify interventions and care according to the customer’s age preferred.

• Possess a working knowledge of community services and agencies

• Excellent oral; written communications skills

• Ability to work as part of a team required.

• Must be able to demonstrate initiative and resourcefulness; have analytical ability and be able to collect and research information and use sound judgment.

• Bilingual (Spanish) preferred.

• Must be able to provide consistent even tempered customer service at all times

• Must be able to work evenings, nights, weekends and holidays.

• Valid Driver’s License and reliable transportation

• Ability to lift up to 50 pounds with or without reasonable accommodation.

• Completes all OMH requirements.

• Maintain all necessary certification and professional licensing as dictated by profession.

• Works compassionately with a diverse population

• Experience navigating community programs