23mo ago

Account Solution Manager

United States·Salt Lake CityFull-timemid

Customer SupportOtherSolution Manager

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Quick Summary

Overview

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows,

Technical Tools

Customer SupportOtherSolution Manager

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.

Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.

Department

Delivery is responsible for owning the customer experience post sale. Their responsibilities include acting as a liaison between the customer and our implementation partners during the customer’s implementation, encouraging daily use of their product portfolio, and year round handling of the customer’s contract including a successful contract renewal. This ownership also includes coordinating with accounts receivable, customer support, expert teams, and sales to accelerate product adoption and maximize the value the customer receives from Filevine.

Job Summary

The Account Solution Manager (ASM) owns every aspect of the post-sale experience for a portfolio of approximately 300 customers, operating as a highly resilient, strategic, and adaptable problem solver dedicated to account retention. Serving as the primary operational and relationship anchor for clients, the ASM develops a deep working knowledge of the Filevine platform to optimize product adoption, maximize renewals, and swiftly resolve complex issues. This role requires an exceptional strategist and negotiator capable of orchestrating cross-divisional initiatives, de-escalating high stakes situations, and managing solutioning teams to deliver tailored support. ASMs maintain a meticulously organized book of business, balancing competing deadlines with detailed documentation, while collaborating across support, billing, and leadership teams to mitigate churn risk, formulate creative save strategies, and secure long term customer retention.

Drive solutions for customers from contract through renewal to allow for optimal usage of Filevine.

Become an expert in the Filevine suite of products and be able to solve technical issues for your customers.

Network internally to optimize alternative departments strengths to solve large scale issues for your customers

Analyze customer usage data, develop recommendations, and train teams to spur optimal usage of Filevine products.

Manage implementation process in conjunction with external stakeholders and customers to ensure smooth onboarding and a robust post-onboarding experience for customers

Manage the contract renewal process for customers within your assigned book of business and partner with various internal departments to ensure maximum revenue retention

Hold critical conversations with customers addressing what their needs are from Filevine, and what Filevine’s needs are from them according to the contractIdentifying fiscally responsible resolutions for customer’s needs

Develop deep working relationships with customers and work with various stakeholders including Expert Teams and Sales to minimize credits and churn and ensure efficient invoice collection.

Work closely with third-party implementation partners to ensure smooth onboarding and a robust post-onboarding experience for customers

Demonstrates expert written and verbal communication skills

3-5 years of experience in an Account Manager, Customer Success, Account Executive, or other customer-facing role

Experience managing or maintaining a book of business

B2B sales, account management or implementations experience preferred

Ability to be extremely responsive and proactive when interfacing with customers

Resilient and adaptable to changes that are natural in a startup environment

Mature ability to handle challenging conversations with customers

Biased towards action in your pursuit of achieving goals

Must be able to work in office 5 days a week in our Sugarhouse, UT location

Proven ability to maintain focus, productivity, and composure in high-stress, fast-paced in-person environments.

Highly adaptable to working in open-office layouts while staying focused and respectful of colleagues.

Skilled at handling high-priority Zoom calls with upset customers on short notice, using empathy and composure to resolve complex issues.

Work Location Expectation: Unless otherwise specified, this position is based out of our San Francisco, Chicago, Salt Lake City or New York offices. Candidates residing in or near these metro areas are expected to work on a hybrid (2-3 days in-office/week) or fully onsite basis.

Cool Company Benefits:

- A dynamic, rapidly growing company, focused on helping organizations thrive

- Medical, Dental, & Vision Insurance (for full-time employees)

- Competitive & Fair Pay

- Maternity & paternity leave (for full-time employees)

- Short & long-term disability

- Opportunity to learn from a dedicated leadership team

- Top-of-the-line company swag

Privacy Policy Notice

Filevine will handle your personal information according to what’s outlined in our Privacy Policy.

Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.

Location & Eligibility

Where is the job

Salt Lake City, United States

On-site at the office

Who can apply

Listed under

United States

About this job

Who can apply: United States
Posted: 693 days ago
Employer: has 119 open jobs on Jobera in 4 countries.

Listing Details

Posted: November 21, 2024
First seen: March 26, 2026
Last seen: October 15, 2026

Posting Health

Days active: 202
Repost count: 0
Trust Level: 29%
Scored at: October 15, 2026

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Filevine is a cloud-based legal technology company providing case management, document management, and automation tools for law firms and legal departments. [1, 4, 30] It aims to simplify and elevate complex legal work. [5, 19]

Employees

501-1,000

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