Customer Success Manager

Threat Stack is in the exciting business of protecting the cloud-based businesses and applications you use every day. Do you use apps to get things done in your day-to-day life? We secure them.

Primary Responsibilities:

• Ensure our customers are happy and are getting value out of our product.
• Empathize with every aspect of the customer experience, putting customers’ needs first.
• Guide and coach customers and internal stakeholders with proactive customer success processes.
• Own renewals and expands in the account. Have a knack for account strategy, account mapping, and upselling value into accounts.
• Maintain high levels of customer engagement and satisfaction by focusing on customer loyalty and by introducing new features to the customer.
• Own the customer on-boarding process and operationally drive customer references and case studies.

Requirements:

• Relevant work experience in a customer-facing customer success, account management, or strategic consulting organization. SaaS experience a benefit. Having worked as an account sales rep would be a benefit.
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
• Strong interpersonal skills and experience building strong internal and external relationships.
• Bachelor’s Degree.