Head of Customer Delight - 57447729195
Quick Summary
Position : Head of Customer Delight Work Hours (Client) : 8:00 AM – 5:00 PM EST Holidays : TBD Pay Range : USD 1,800 - 2,000/month (varies based on skill set and experience level) Location of Search : South Africa / Latin America Work Location : REMOTE Type of Contract : Independent…
You started as a CX agent. You know what it feels like to be in the queue, to handle a frustrated customer, to find the right words when someone is upset. That experience is what makes you good at leading a team, because you've been there.
Client is a brand platform focused on acquiring, scaling, and revitalizing high-potential consumer brands in the U.S. market. The organization operates with a hands-on, operationally driven approach, aiming to build a diversified portfolio of performance-focused direct-to-consumer brands.
The team values ownership, attention to detail, and long-term brand building. Customer experience is viewed as a core driver of brand loyalty and sustainable growth.
Responsibilities
~1 min read- →3+ years of related experience in Customer Experience / Customer Support
- →Proven experience as a CX agent and later as a CX team lead or manager
- →Demonstrated success in tracking and improving CX performance metrics
- →Experience implementing quality assurance processes
- →Familiarity with Gorgias or similar helpdesk platforms
- →Experience with AI-assisted support tools
- →Experience managing remote teams
Industry: Direct-to-Consumer (DTC), eCommerce, Consumer Brands
Location & Eligibility
About this job
- Posted
- 182 days ago
Listing Details
- First seen
- May 6, 2026
- Last seen
- November 5, 2026
Posting Health
- Days active
- 182
- Repost count
- 0
- Trust Level
- 27%
- Scored at
- November 5, 2026
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