Energy Inbound Customer Service

On a day-to-day basis, businesses can expect to participate in the following activities: • Complete weekly certification courses to maintain knowledge in Client products and services • Strong customer service skills and ability to show empathy to customers • Excellent listening skills • Able to take ownership; effectively and efficiently address customer issues • Always willing to strive for first-contact resolution • Outstanding verbal and written communication • Strong typing skills, interpersonal skills, and administrative skills. • Clear understanding of the English language as well as a clear ability to communicate in the English language • Excellent computer literacy • Review, analyze, and respond to customer billing inquiries • Resolve customer issues or questions • Processing payment deferrals and installment plans • Attempt to save customers who may be moving, unhappy with the plan or current rate • Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan • Accurately enroll the customer in the correct plan • Strive to resolve the customer issues on the first call • Demonstrate knowledge of Dynegy processes and policies • Build trust and rapport with the Dynegy customer through clear, respectful interaction • Always strive to ensure that overall customer satisfaction remains high while resolving issues • Understand “client call flow” and state utility regulation. Requirements Traning is provided. *Work Intervals Available* Sunday - Saturday 8:00 a.m. – 11:00 p.m. ET Special Servicing Requirements * 6 intervals on Mondays Servicing Times Available Most Intervals Available * Monday & Friday Benefits Working from home and setting your own schedule provides significant benefits like increased flexibility, better work-life balance, potentially higher productivity, reduced commute time, the ability to customize your work environment, and the freedom to manage your day based on your personal needs and priorities.