Level 2 Technical Support Analyst - Simphony Point of Sale (

The Oracle Food & Beverage/Hospitality Level 2 Customer Support Engineer position, based in Boise, Idaho, United States, is a crucial role within Oracle's Support Services team. The role primarily involves delivering post-sales support and solutions to Oracle's Food and Beverage (F&B) customer base. This entails addressing non-technical customer inquiries via phone and electronic channels, as well as providing technical assistance related to troubleshooting for Electronic Support Services. The role requires fluency in English, with Spanish language skills preferred. It's a hybrid position with 20% onsite work in Columbia, MD or Orlando, FL, and 80% remote work. The Customer Support Engineer acts as a primary point of contact for customers, serving as an advocate for their needs and facilitating communication between customers and Oracle. They will also be responsible for setting up labs for testing, ensuring compliance with standards and procedures, and liaising with various internal teams. Additionally, the role may involve proactive support for key customers. Qualifications include experience with Micros F&B management software, technical knowledge, and excellent communication skills. The position offers competitive compensation and benefits, including medical, dental, vision insurance, and retirement planning, reflecting Oracle's commitment to diversity and inclusion.