Customer Collections Associate

Role Overview As a Collections Associate, you will play an important role in supporting our customers and maintaining healthy cash flow by ensuring timely payment of outstanding balances. You will engage with customers to follow up on payments, resolve payment-related queries, and maintain accurate collections records. The role requires a strong balance of customer service, communication, attention to detail, and numerical skills. Key Responsibilities 1. Customer Follow-Up Proactively engage with customers through phone calls, emails, and SMS to follow up on outstanding and overdue balances. Maintain a professional, respectful, and customer-focused approach throughout all collection activities. 2. Issue Resolution Work closely with internal teams to identify and resolve customer disputes, invoice discrepancies, and payment-related queries. Ensure issues are addressed promptly and accurately to support timely payment. 3. Relationship Management Build and maintain positive relationships with customers throughout the collections process. Encourage compliance with agreed payment terms while maintaining a positive customer experience. 4. Customer Education Clearly communicate available payment methods, payment terms, and company policies to customers. Ensure customers understand and adhere to the company's payment guidelines. 5. Reporting Provide regular updates on collection performance, payment trends, outstanding balances, and challenges. Highlight relevant insights and recommendations to support management decision-making. Requirements Degree or Diploma in Finance, Accounting, Business Administration, or a related field. Prior experience in debt collection, customer service, accounts receivable, or a similar role is an advantage. Excellent communication and interpersonal skills, with the ability to handle customer interactions professionally and confidently. Strong organizational and time-management skills, with the ability to manage multiple tasks and priorities effectively. Proficiency in Microsoft Office Suite, particularly Excel and Word, and Google Workspace, including Google Sheets and Google Docs. Strong numerical and analytical skills with a high level of attention to detail. Familiarity with accounting and business systems, particularly Zoho, is an added advantage. Benefits Why Join Greenwheels? Competitive salary with performance incentives. Join a fast-growing e-mobility company focused on sustainability and clean mobility. Gain hands-on exposure to finance and collections operations. Career growth and learning opportunities in a dynamic and evolving business. Collaborative and innovative team culture, with monthly birthday celebrations and regular team events. Opportunity to work with modern financial and CRM tools and build valuable digital skills. Comprehensive medical cover to support your health and wellbeing.