Majors Customer Success Manager (Asset Management)

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

As a Majors Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey’s product roadmap.

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    Experienced background in asset management, banking or financial service management consulting, technology advisory, transformation delivery or strategic enterprise customer success, with direct responsibility for delivering complex client programs. Experience serving legal, financial services or professional services organizations is valuable.

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    A track record of turning business goals into executable plans and managing multiple work streams through delivery, with clear ownership of timelines, stakeholder alignment and results.

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    Experience helping organizations adopt new technology and change established ways of working. You understand that successful implementation requires both a working solution and people who use it.

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    The ability to earn credibility with senior executives and work directly with end users, moving comfortably between strategic discussions and hands-on execution.

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    Strong analytical and commercial judgment, with the ability to assess customer value, uncover renewal considerations and identify retention risks early.

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    A collaborative approach and the judgment to prioritize across a demanding customer portfolio. You take initiative, work effectively through ambiguity and bring curiosity about AI and its practical applications.

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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai