31mo ago

Mexico Carrier Account Representative

Mexico·GuadalajaraFull-timemid

Customer SupportOtherCustomer Service RepresentativeAccount Representative

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Quick Summary

Overview

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year.

Technical Tools

slack

Who We Are

Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want

As a Mexico Carrier Account Representative, you will play a vital role in establishing and growing our reputation with trucking companies in Mexico. We’re looking for talented individuals with at least 1+ years of cross-border carrier capacity experience to join our team and hit the ground running.

What You’ll Do

Ensure the Mexico cross-border load board is covered before clocking out each day and that at least 95% of it is pre-booked for the following day.

Source new and existing dedicated business opportunities.

Make outbound phone calls to both Mexico and U.S.-based carriers.

Learn how to use and operate Arrive resources, including Committed Capacity, 1 Stop Shop, Truck Entry, Carrier Search, and Load Board.

Collect paperwork and manage accounting-related activities.

Build a portfolio of at least 15 carriers and seven core carriers.

Contact at least 12 unique carriers every afternoon and post trucks projected on weekly capacity.

Call on new carriers daily to build a working relationship.

Become an expert in Mexico's capacity, markets, and rates.

Prospect and cold-call carriers through leads listed within our CRM and generate your own leads through individual research.

Build strong internal relationships with Arrive’s Business Development and Operations teams.

Handle and solve freight issues, including missed pickups, missed deliveries, accessorial management, and rejected products.

Track loads from pickup status to delivery status.

Maintain a late bounce score of less than 3% each month.

Ensure all in-transit loads have updated notes by 10 AM every morning.

Confirm all next-day pickups by 2:30 PM CST and rebook any loads that are not confirmed.

Ensure service expectations are relayed to the carrier at the time of booking and only book loads when the carrier agrees they can accommodate those expectations.

Obtain timely updates within 15 minutes upon request for carriers, customers, and coworkers.

Ensure all carrier information in ArriveNow is accurate for every load.

Confirm all loads cross before document expiration and that they cross the border in a timely manner to make on-time delivery.

Learn how to use Arrive technology resources, including the NextGen Tracking Board, internal comments, Slack tracking channels, and email communication.

Hold carriers accountable for Arrive’s service metrics, including OTP, OTD, Autotrack, and Late Bounce.

Carrier sales or brokering experience is preferred.

Full professional proficiency in English and Spanish is required.

We are looking for personable, hard-working individuals who are willing to go above and beyond every day for themselves and Arrive.

Resourcefulness is key, as we solve complex issues daily.

Team players who are curious, ask questions, and are solutions-oriented will thrive.

A strong work ethic is essential. If you don’t enjoy working hard and pushing through your day, this might not be a good match.

Your career at Arrive will depend on your willingness to make phone calls, as we are looking for someone who isn’t afraid to pick up the phone.

Building relationships and establishing rapport should come naturally. Successful sales representatives at Arrive understand the importance of establishing strong external and internal relationships.

Our work culture is high-energy, so highly motivated individuals will help us reach our goals.

You should feel comfortable taking risks and making quick decisions in a fast-paced industry.

Highly ambitious people thrive in this environment.

Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.

Leave the suit and tie at home; our dress code is casual.

Enjoy office wide engagement activities, team events, happy hours and more!

Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.

Start your morning with free coffee!

Maximize your wellness with free counseling sessions through our Employee Assistance Program

Get paid to work with your friends through our Referral Program!

Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.

Notice:

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.