Manager, Client Success

Canada·TorontoPermanent Employeemid

OtherCustomer Success ManagerClient SuccessCustomer

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Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day.

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OtherCustomer Success ManagerClient SuccessCustomer

Long View. A career that helps you get more out of life.

A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!

Are you passionate about solving business needs with both people and technology? Do you want to work with a team that represents industry-leading capabilities supporting dynamic global organizations?

We are looking for a dynamic and results-focused Manager, Client Success for our Toronto branch who will oversee a key projects service delivery team to enable and ensure the success of highly strategic client projects! This is a stakeholder facing role and requires that you establish and manage processes at a high standard, drive the consulting team to achieve those expectations, and engage effectively with clients to understand and address their needs.

People

Work with the service delivery team to ensure service delivery meets the expectations of our enterprise clients

Monitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followed

Work with the recruitment team to create accurate job requirements and collaborate throughout the hiring process to achieve successful and high-quality hires

Ensure that new team members are properly on-boarded and role expectations are clearly understood

Remove barriers and roadblocks to help team members complete their work

Facilitate a constructive and supportive quarterly Career Life Planning (CLP) experience

Act as the owner of the change and escalation processes, ensuring high levels of performance, reporting accuracy and establishing delivery improvement activities when required

Business

Ensure accurate forecasting

Attention to and tracking of timesheets, vacation requests, and training

Consistent, effective reporting on your business

Manage your team’s utilization and work with the resource management team to meet current project resource demands and plan for future growth in client projects

Act as a Long View ambassador, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments

Drive solution innovation within your team aligned to client and market demands

Clients

Effective engagement with Account Teams to support client requirements

Point of escalation for clients

Establish and maintain strong relationships with key clients in order to understand their business and how to best support them

15+ years of experience in a consulting or professional services environment, with 10 of those years being in a managerial role that included full financial accountability

Proven experience in leading IT professional services delivery: managed IT services, business transformation, security, and cloud adoption across all major public cloud providers

An understanding of Agile projects, enterprise architecture frameworks (TOGAF, Zachman)

Expertise to guide clients through ERP implementations (MS Dynamics 365), from analysis and design to deployment and ongoing improvement

Exceptional leadership with proven ability to lead large teams and the willingness to mentor junior staff

Strong financial acumen, with experience managing complex budgets in excess of $8MM annually

Passionate about customer satisfaction and service improvement

Great people and culture

Interesting work – Be part of exciting projects while accessing all the latest technologies

Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness

Fun is one of our core values

Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!

Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.