54mo ago

Endossed

CA·MontréalRemotemid

Other

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Quick Summary

Overview

What we are about & What we expect from our User Support Team Endossed is more than a payment solution: it is a way for users to break free from digital servitude.

Technical Tools

Other

Requirements

~1 min read

What We Offer

~1 min read

The user success representative will support our mission to help consumers gain financial ownership of their data by helping our users when they need help in the application, whether it's by:

✓Responding to requests via our direct chat in the application (Intercom)

✓Responding to emails sent by users complaining or wanting help (Gmail)

✓Creating content to automate the process of supporting users (blogs, videos, help documents)

✓Coordinating with our tech team to solve user problems, including but not limited to; not being able to sign in, connecting data sources, redeeming offers, trying to fraud our system, duplicating accounts, etc

You are not driven and independant
Have less than excellent verbal and written communication skills
Are not hungry for success
You do not possess these traits
- Relentlessness
- Grit
- Humility
- Curiosity
- Raw intelligence
- Integrity
- Courage