IT Support Analyst II

• Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues.

• Answer and respond to and resolve help desk requests in a timely manner.

• Analyze and troubleshoot complex technical problems and provide effective solutions.

• Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.

• Perform routine maintenance on computer systems, such as backups and software updates.

• Manage user accounts and permissions across various systems and applications.

• Participate in the development and implementation of IT policies and procedures.

• Document and maintain a knowledge base of common issues and solutions.

• Assist with the testing and implementation of new software and hardware.

• 24/7 On-Call IT Support rotation.

• Travel to client locations in the local area.

• 2+ years of experience in IT support or related role.

• Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.

• Experience with server administration and virtualization technologies.

• Excellent written and verbal communication skills.

• Ability to work independently and in a team environment.

• Strong problem-solving and analytical skills.

• Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.

• Bachelor's or Associate degree in Computer Science, Information Technology, or related field a plus.