67mo ago

Royal Caribbean - IT SUPPORT SPECIALIST

worldwide·ROYAL CARIBBEAN GROUPRemotemid

IT & AdministrationCustomer Support SpecialistCustomer

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Quick Summary

Requirements Summary

Minimum of six months experience in a technical user-assistance role such as a helpdesk. CompTIA’s A+ and/or N+ Certification preferred. Working knowledge of computer hardware and software,

Technical Tools

IT & AdministrationCustomer Support SpecialistCustomer

What We Offer

~1 min read

✓Assembles and configures basic network components.

✓Performs basic troubleshooting to isolate and diagnose common problems, including but not limited to in-stateroom equipment for In-Stateroom Entertainment (ISE, including Interactive TV) and telephone problems (IT-Managed PBX).

✓Image in-stateroom equipment for ISE/ITV.

✓Ensures proper installation and provides first-level support for all IT-supported PC’s and peripherals including ShipNet workstations, Internet café workstations (Mac or PC), and devices supporting ISE/ITV and Digital Signage.

✓Installs, set up and/or replace telephones. (On ships with an IT-Managed PBX)

✓Set up, monitor, and break down embarkation check-in equipment and operations, where allowed by government agencies.

✓Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technician’s queue.

✓Provides after-hours support for any IT-related issue.

Requirements

~1 min read

Minimum of six months experience in a technical user-assistance role such as a helpdesk.
CompTIA’s A+ and/or N+ Certification preferred.
Working knowledge of computer hardware and software, with a focus on operating systems (Windows, Mac OS, and Linux) and business application suites.
Ability to conduct basic network troubleshooting (in particular; LAN’s), including knowledge of standard network cabling.
Associate’s Degree in Computer Science or related field from an accredited university or the international equivalent, or equivalent related experience.
Excellent English language level
Minimum 21 years old

NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺

For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required

Last updated: March 15, 2024

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If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions