Growth Marketing Manager

You must be able to operate as a top-tier CSM (Client Success Manager) for your pod:

• Burning desire to ensure clients get what they need from our service to succeed with us
  
• “Service-first” mindset - always wanting to serve clients EVEN if they have high expectations or are more intense/custom
  
• You GENUINELY care about clients, and you are LASER-FOCUSSED on ensuring our clients win with us
  
• Confident running all client calls
  
• Able to persuade, upsell, and sell the strategy
  
• Able to handle escalations, objections, and complex problems in a calm and confident manner (if problems appear, you can turn frustrated or worried clients into loyal ones by solving problems and finding solutions, with confidence)
  
• Be charismatic, emotionally intelligent, highly proactive, and a pleasure to work with
  
• Be incredibly detail oriented
  
• Promote long-term client retention and prevent churn by building deep trust and alignment
  
• Navigate conflict, emotion, or uncertainty with ease
  
• Handle high-pressure situations without cracking
  
  

You’re the point of stability for the client, the person they trust and the person they listen to. Your communication, relationship building and client success skills are a huge factor in the success of your pod, and for that reason your client success and communication skills must be elite.

You must understand sales psychology to properly present your idea and plans, and you must have a core desire for ensuring clients get what they need from our service. You make clients feel supported, understood, and bought into the plan - always.

The more profitable your clients are for the agency, the happier clients are AND the longer your clients stay with us, the higher your bonus.

Your success depends on your ability to:

• Retain clients month after month (and keep them happy)
  
• Scale revenue for clients
  
• Avoid overhiring and run lean by maximising output per team member and ensuring your team remains motivated and productive
  

If you perform, your career trajectory here is fast. You’ll be stepping into a hyper-growth environment where genuine talent gets rewarded quickly with a meritocracy model. As a top performing pod leader it’s possible you have the opportunity to:

• Take on larger pods
  
• Earn significantly higher monthly performance bonuses
  
• Become a mentor to other pod leaders
  
• Become part of senior leadership as the agency grows

You must:

• Be exceptional at client communication (non-negotiable)
  
• Have native or near-native English fluency
  
• Be extremely client success oriented (you have a burning desire to SERVE your clients and adjust our service to ensure clients get what they need from our service EVEN if they have high expectations - this is non-negotiable)
  
• Have real experience managing team members
  
• Be someone who wants to lead - not just execute (you MUST be able to train and delegate and not just be a “doer”)
  
• Have strong Meta ads experience for DTC eCommerce (Google Ads is a plus)
  
• Have strong creative strategy instincts
• Have past agency or freelance experience managing multiple clients