Email Marketing Account Manager

At Huzzle, we connect high-performing B2B professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.

Our client is an established eCommerce email marketing agency specialising in helping direct-to-consumer brands grow through high-performing email marketing strategies. The agency works primarily with Shopify and WooCommerce brands, using platforms such as Klaviyo and Omnisend to build revenue-driving campaigns, lifecycle flows, and advanced segmentation strategies.

Your success in this role is measured by clear, data-driven outcomes:

1. Client Retention: Maintain a 90%+ retention rate across your portfolio.
2. Revenue Growth: Target 30–40% email-attributed revenue for every client.
3. Engagement: Maintain 30%+ Open Rates and 1%+ Click Rates through advanced segmentation.
4. Client Experience: Lead weekly strategy calls and provide proactive, high-touch communication (1-hour response window).

• →Strategy & Leadership: Lead weekly client calls, handle objections with data, and identify gaps in the customer lifecycle.
• →Campaign Oversight: Write clear, concise briefs for our design team and perform rigorous QA on every email before it goes live.
• →Automation (Flows): Build, optimise, and A/B test sophisticated flows (Abandoned Cart, Post-Purchase, Win-back, etc.).
• →Data Analysis: Check Klaviyo/Omnisend dashboards daily. If revenue is down, you’re the one who finds out why and proposes the fix.
• →Internal Excellence: Use Trello/Figma and our internal SOPs to ensure 100% on-time delivery with zero missed deadlines.

• Proven experience managing multiple eCommerce client accounts (agency experience preferred).
• Strong hands-on experience with Klaviyo (campaigns, flows, segmentation, reporting).
• Deep understanding of email marketing performance metrics, including:
• Open rate
• Click-through rate (CTR)
• Revenue per recipient
• List health and deliverability
• Ability to lead client strategy calls confidently and drive decisions.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple projects and deadlines simultaneously.
• Analytical mindset with the ability to turn performance data into actionable improvements.
• High ownership and accountability for client results and campaign performance.