Mandarin Guest Relation Officer (Native/Speaker) | AYANA Komodo

AYANA Hospitality is excited to offer the position of Mandarin Guest Relation Officer (Native/Speaker) at our stunning AYANA Komodo resort. This role is critical in cultivating a welcoming atmosphere for our guests, ensuring they receive premium service throughout their stay. You will use your language skills and hospitality expertise to create memorable experiences.

• →Review arrival lists to welcome guests
• →Attend to special guests (e.g. VIPs) and answer their inquiries
• →Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• →Provide information about amenities, area and venues and promote services
• →Anticipate guest needs and build rapport with customers
• →Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• →Address customer complaints and escalate to Guest Relation Manager when needed
• →Ensure compliance with health and quality standards

• Fluent in Mandarin (with a minimum HSK Level 4 certification for Mandarin speakers), and strong command of the English language.
• Diploma in Rooms Division, Hotel Management, or a related discipline is required. While a Bachelor's degree is preferred, fresh graduates are welcome to apply.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.