6mo ago

Front Desk Agent - Mandarin Speaker | AYANA Midplaza, JAKARTA

Indonesia·Central JakartaFull-timemid

OtherAdministrative & OfficeHospitality & Food ServiceFront Desk AgentMandarin

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Key Responsibilities

Perform smooth check-in and check-out processes for guests. Manage room reservations, cancellations, and modifications with attention to detail.

Technical Tools

OtherAdministrative & OfficeHospitality & Food ServiceFront Desk AgentMandarin

~1 min read

→Perform smooth check-in and check-out processes for guests.
→Manage room reservations, cancellations, and modifications with attention to detail.
→Provide guests with accurate information regarding hotel services, amenities, and local attractions.
→Handle guest inquiries and complaints professionally and efficiently.
→Coordinate with housekeeping and maintenance to ensure room availability and guest satisfaction.
→Process payments and maintain accurate financial records of transactions.

~1 min read

Fluency in Mandarin and English; additional language proficiency is a plus.
Prior experience in a customer-facing role, preferably in a hotel or front desk setting.
Strong communication, interpersonal, and organizational skills.
Proficient in hotel management software (PMS Opera is a plus).
Ability to work flexible hours, including weekends and holidays.
Strong customer service orientation and a friendly demeanor.