Order Processing Tech Support Specialist

LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We boast a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.

 

We're looking for an Order Processing Tech Support Specialist to join our support team. This role is the first point of contact for the sales team when they hit issues in Salesforce, covering day-to-day order troubleshooting. We want someone with a keen eye for detail who can pinpoint the errors and misconfigurations, who genuinely enjoys solving problems, communicates clearly and comfortably, and takes pride in making sure the sales team feels supported.

 

Reference: 2631-407585

Salesforce Sales Cloud Experience: Hands-on experience with Salesforce Sales Cloud, including opportunities, accounts, quotes, orders, and pipeline stages. 

2–3 Years Technical Customer Support: Proven track record supporting users in real-time via live chat (Slack, Zendesk, or similar platforms).

Problem-Solving Skills: Demonstrated experience troubleshooting order processing issues, such as validation errors and user error

Communication: Exceptional written and verbal English skills to translate complex technical fixes to non-technical teams.

 

Working knowledge of NetSuite as an ERP system

Experience in order management, order processing, or sales operations support, or equivalent hands-on experience working with sales orders

Hands-on experience with SQL, BigQuery, or data reporting tools.

Familiarity with Jira for issue tracking, escalation, and ticket management.

Experience working for a hosting or a B2B SaaS company.