Customer Success Manager - China

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience.
• Work closely with the Adops team to help them understand client objectives and goals to create the best media buying strategy for each new client.
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization.
• Work closely with the Adops and Sales teams to drive revenue and enhance the performance of client campaigns.
• Educate clients on new platform features, DSP partners, services, and relevant practices.
• Educate and grow the programmatic buying knowledge of clients..

• Experience in advertising technology or a related field.
• 3+ years of experience in a DSP/programmatic work environment.
• Ability to adapt quickly to a rapidly changing technology environment.
• Ability to learn complex software applications and thrive in a fast-paced, digital environment.
• Excellent written and verbal communication, organizational, & time management skills.
• A passion for achieving higher levels of growth and development with Bidease.
• Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner.
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries.
• Ability to analyze and interpret significant amounts of data.
• Fluency in Mandarin Chinese is required, with professional proficiency in English..
• Strong understanding of the Chinese digital advertising, mobile, and programmatic ecosystem..
• Experience working with advertisers, agencies, app developers, or publishers in China or the Greater China region..
• Ability to build strong relationships with local clients and communicate effectively within the Chinese business culture..
• Experience managing campaigns or client accounts across both local and international markets is preferred..
• Ability and willingness to attend client meetings, industry events, and travel within China when required..