Technical Operations Manager (Audio/Video/Digital Media)

• Lead and support a large team within a time-sensitive and demanding environment.

• Oversee day-to-day local technical operations.

• Ensure deliveries are met.

• Maintain constant communication with cross-functional support teams to ensure proper operations.

• Forecast project capacity requirements and create production action plans.

• Manage timely data collection to update operations metrics to achieve productivity targets, eliminate inefficiencies, and adhere to the highest service quality standard.

• Continuously develop and deliver technical training programs for the technical operations team.

• Train and document new/different procedures.

• Implement operational policies and quality assurance protocols to meet quality standards of leading streaming service providers.

• Act as the primary point of contact with the global department leads located in the US.

• Collaborate and communicate directly with project management staff and company executives.

• Act as the primary point of contact with the global department leads located in the US.

• Partner with Technology team to introduce and improve proprietary tools and systems.

• Continuously researching and identifying new tools and systems to enhance operational workflows and capabilities.

• Ensure information security objectives are translated into tactical goals that guarantee information security objectives are met and exceeded.

• Become a pHelix systems expert and provide support as needed to ensure continuous worldwide operations. Support, train and advise the local Project Management staff as needed.

• Support the APAC executive team and participate with customers as a SME.

• Other related tasks as assigned to fulfill responsibilities.

·         Fluency in English and Korean

·         Bachelor’s degree or equivalent trade-specific education

·         Management experience

·         8 + years of experience in Digital Media and post-production project management.

·         2+ years in audio post-production or media service projects for film and tv

·         Excel and other MS Office application software

·         Non-linear video workstation editor skills

·         Experience in post-production media workflows including tools such as Telestream Vantage, Da Vinci Resolve, Adobe Premiere, and ProTools.

·         Clear understanding of subtitling specifications and formats, audio sample rates, video frame rates and compressions, SMPTE timecode, and traditional multi-channel audio configurations (2.0, 5.1, 7.1) is necessary.

·         Familiarity and working knowledge with some of the tools and applications including but not limited to DVS Clipster, Colorfront Transkoder, and Aurora are essential.

·         Clear understanding of 4k(UHD) and HDR is required.

·         Experience in IMF mastering is a huge plus.

·         Proficient with Mac OS, Windows, and Linux systems.

·         Demonstrable experience in picture and audio editing and transcoding is required.

·         Solid knowledge of digital file formats.

·         Knowledge of color space, aspect ratio, transfer characteristics, video and audio codecs, compression, and other characteristics associated with media is required.

·         Problem solver with a creative and innovative approach with the ability to think out of the box.

·         Ability to multitask.

·         Excellent communication skills.

·         Passionate about quality, customer experience, and customer service excellence.

·         Ability to handle high-pressure situations and sensitive information.

·         Ability to prioritize, manage orders and work well close to deadlines whilst producing high-quality work.

·         Detail oriented and strong organizational skills.

·         Ability to operate on own initiative while also working in a collaborative environment.

·         Ability and willingness to learn new methods, procedures, or techniques and take on new tasks.

·         Experience managing a team to meet deadlines.

·         Ability to understand, correct and document procedural issues in the operation.

·         Excellent communication skills over phone and email

·         Deep sense of urgency and ability to work in a fast-paced environment with self-direction.

·         Problem solver with a creative and innovative approach and ability to think out of the box.

·         Outstanding attention to detail

·         Ability to work flexible shifts and hours as required to support operations.

저희는 고용 평등 기업으로, 인종, 종교, 피부색, 성별, 성 정체성, 장애, 나이, 성적 지향성, 국적, 결혼 유무, 시민권, 참전용사, 군인 혹은 기타 법적 보호를 받는 지위가 채용 결정 시 아무런 영향을 주지 않습니다.