3mo ago

Support Engineer

Switzerland·GenèveEmployee / Full-Timemid

Customer SupportSupport Engineer

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Quick Summary

Overview

Who is Sonar? Sonar enables organizations to ship agentic code with confidence. Code creation is abundant, but confidence is scarce. Our core platform, SonarQube,

Technical Tools

Customer SupportSupport Engineer

Sonar enables organizations to ship agentic code with confidence. Code creation is abundant, but confidence is scarce. Our core platform, SonarQube, verifies over 750 billion lines of code every day, delivering agentic verification and governance for all code. Trusted by more than 7 million developers and 75% of the Fortune 100, including teams at Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company, Sonar enables organizations to reduce outages, improve security, and lower the cost and risk of agentic software development.

Founded in Geneva and now headquartered in Austin, Texas, Sonar has a global team working across offices and hubs, including Silicon Valley, London, Bochum, Barcelona, Singapore, Tokyo, and the Washington, D.C. area. At Sonar, we’re enabling enterprises to build agentic software factories that can move quickly while maintaining the control, consistency and evidence required to ship with confidence.

To sustain the growth of our customer portfolio and to extend our services offering, we are looking for a Support Engineer. On top of joining a fast-growing and innovative company, you will have the opportunity to assist our customers around the world in deploying/using our solutions and adopting software engineering best practices as a whole.

As a Support Engineer, you will contribute to Sonar products adoption and integration. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also investigate and solve customer issues in a timely manner. In Sonar, you will represent the customer voice in product discussions.

Help customers integrate our solutions across their development pipeline. It means helping with the technical integration with developer IDE, ALMs, and Continuous Integration chain; the integration to software lifecycle (SCM, build, test), and the integration to existing business applications (identity provider, database, etc.).

Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation and managing customer relationships all along the way.

Collaborate with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customers.

Work with the rest of the team to listen, challenge, and refine customers feedback to feed discussions with product teams and shape product evolutions.

Have a voice in enhancing the way we work.

Software engineering best practices, with at least 3-5 years of experience in supporting, or maintaining and delivering high-quality software.

2+ years experience using or administrating a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab). More than acronyms, these are the tools that our customers use and that our products integrate with.

Demonstrated curiosity and practical experience using AI tools in development, troubleshooting or workflow optimization

Working knowledge of both local and cloud-based software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, Azure

Investigation skills to understand problems in their context and the ability to reproduce these scenarios.

Team player, receiving and giving feedback as well as sharing knowledge.

Can-do attitude: challenging status quo, leading and contributing to key improvements and innovations.

Excellent English, verbal/written communication skills

We're intentional about this. We believe the best teams are built in the room together. Three anchor days — Mondays, Tuesdays, and Thursdays — create the collaboration rhythm that makes a hub office worth having.

Candidates need to be genuinely based in the location the role is posted — if that's not where you are today, we're happy to support relocation for the right person.

At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you need any accommodation, please reach out to us at hiring@sonarsource.com.

All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date.

Applications that are submitted through agencies or third party recruiters will not be considered.