Customer Service Representative

At Sila Boston, we take care of our people, invest in great tools and training, and provide real opportunities to grow. You’ll have a strong team behind you and the resources of a growing company, without losing that local team feel.

We’re looking for a friendly, organized Customer Service Representative who can manage a busy phone line, solve problems, and make sure every customer feels taken care of. You’ll play an important role in creating a positive customer experience, coordinating service appointments, and supporting our technicians and dispatch team.

The ideal candidate has strong communication skills, enjoys working in a fast-paced environment, and takes pride in delivering excellent customer service.

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  Previous customer service experience

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  Basic computer knowledge and comfort navigating different systems

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  Strong communication and phone skills

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  Ability to multitask and prioritize in a fast-paced environment

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  Excellent organization and attention to detail

• →A dependable, positive, and team-oriented attitude

• Home services experience, particularly HVAC, plumbing, or electrical

• ServiceTitan experience

• Familiarity with Microsoft Teams and Outlook

• Experience with Angi, Contractor Commerce, Hatch, and Google Local Services Ads (LSA)

• Ability to remain calm and professional when handling upset or frustrated customers

• Strong written communication skills and willingness to learn new software

• Shows up ready to work and follows through on commitments

• Takes pride in quality work and attention to detail

• Communicates clearly and professionally with customers and teammates

• Works safely and follows established processes

• Takes ownership, solves problems, and is willing to keep learning

• Helps create a positive customer experience with every interaction

If you’re organized, customer-focused, and enjoy being part of a team that values your contributions, we’d love to hear from you. Join Sila Boston and build a career where your work makes a difference!