Residential Maintenance Manager - 64435032956

Location: Remote (U.S. Time Zones), Mexico City
Compensation: 2,500-3,200 USD
Industry: Real Estate / Luxury Residential Management
Schedule: Full-time, Monday–Friday

A private investment fund that owns and manages a portfolio of exceptional luxury homes worldwide. The firm focuses on delivering high-quality experiences for residents and investors while maintaining long-term asset value through careful maintenance, renovation, and operational oversight.

The Residential Maintenance Manager (RMM) will oversee the maintenance, repair, and renovation needs of 20+ luxury residential properties. This includes project managing new acquisitions and construction, coordinating vendors, and implementing systematic processes to ensure properties meet operational and investor standards. The RMM will build a knowledge base of properties to streamline ongoing maintenance and care, ensuring the best experience for residents and investors.

Core Responsibilities

• →Project management of maintenance, renovations, and on-site operations
   
• →Vendor management and budgeting for services and projects
   
• →Solve repair and maintenance issues across mechanical, electrical, plumbing, HVAC, home automation, pool/spa, and security systems
   
• →Thrive in global, high-ambiguity environments with shifting priorities
   
• →Prioritize tasks to meet tight deadlines and maintain high attention to detail
   
• →Communicate effectively with asset managers, local hosts, and vendors
   
• →Lead and coordinate teams to resolve problems efficiently
   
• →Travel as required for property inspections or project oversight
   
• →Implement robust routine residence inspections and preventative maintenance strategies
   
• →Train and guide local hosts, property managers, and housekeeping teams on home systems and operations
   

Case Management

• →Triage and resolve maintenance issues in a timely manner
   
• →Source parts and manage inventory systematically
   
• →Manage work orders, track progress on platforms like Salesforce
   
• →Develop home maintenance and repair plans for complex cases
   
• →Coordinate with trip planning for reservation awareness
   
• →Maintain dynamic communication with stakeholders
   

Vendor Management

• →Obtain and evaluate bids for maintenance, repairs, and renovation projects
   
• →Negotiate contracts to secure competitive terms
   
• →Evaluate vendor performance and research market alternatives
   
• →Analyze service costs periodically
   

Major Renovations / New Builds

• →Develop and manage project plans and budgets
   
• →Coordinate vendors and ensure project timelines and budgets are met
   
• →Organize regular vendor touchpoints for project execution
   

Home Acquisitions

• →Kickoff project plans for new property acquisitions
   
• →Arrange inspections and review reports to identify risks or required work
   
• →Catalog and manage legal documents, HOA documents, and closing documents
   
• →Coordinate installation and setup of new properties
   

New Home Systems Setup (Healthy Home Standards)

• →Document maintenance history and residence profiles
   
• →Maintain recurring maintenance and care requirements in Salesforce
   
• →Vet and engage vendors for core care needs
   
• →Develop annual home operation, maintenance, and improvement budgets with asset management
   

• Minimum 5 years residential maintenance management experience
   
• Project management, vendor management, and budget oversight
   
• Proficiency with Microsoft Office (Outlook, Excel, PowerPoint)
   
• Experience with Salesforce, CRMs, and project management tools like Asana
   
• Strong process optimization and analytical skills
   
• Ability to analyze and optimize maintenance processes
   

• Excellent written and verbal communication
   
• Strong stakeholder management skills
   
• Problem-solving and decision-making abilities
   
• Team player with a proactive, can-do attitude
   
• Flexible, adaptable, and able to thrive in ambiguous environments
   

• Experienced in residential maintenance management
   
• Comfortable working remotely across multiple time zones
   
• Fluent in English (Spanish or French a plus for LATAM)
   
• Holds valid passport and travel documentation as needed
   
• Driver’s license and comfort renting vehicles internationally
   
• Strong credit rating
   

• Ensures properties are maintained to the highest standards
   
• Protects and enhances asset value
   
• Supports investor satisfaction through operational excellence
   
• Provides systematic and efficient care across multiple international properties