1mo ago

Cross-Functional IT Support Specialist

United States·Scott AFBmid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Provide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires. Provide desktop, printer, workstation move, peripheral,

Requirements Summary

C3EL is seeking a Cross-Functional IT Support Specialist to support our mission at Scott Air Force Base in Illinois.

Technical Tools

Customer Support SpecialistCustomer

Responsibilities

~1 min read

→Provide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires.
→Provide desktop, printer, workstation move, peripheral, and desk-to-switch connectivity support as required.
→Backfill team members during planned/unplanned absences and support continuity during turnover or onboarding periods.
→Assist with application transitions, account migrations, new-user setups, relocations, and configuration changes.
→Proactively identify recurring support issues and contribute to SOPs, knowledge bases, diagrams, and central documentation.
→Coordinate with Government application administrators, DISA Tier II/III teams, field sites, and other support organizations.
→Provide additional coverage during elevated workload periods, including the Government fiscal-year fourth quarter.
→Support weekly metrics and reporting by maintaining complete and accurate support records.

Requirements

~1 min read

U.S. Citizenship.
Broad experience across application/user support and desktop/end-user support functions.
Experience with ticket management, account administration, workstation/peripheral troubleshooting, and basic network troubleshooting.
Ability to shift between support functions based on mission priorities and staffing needs.
Ability to meet applicable DISA personnel security and network-access requirements.

DoD/federal enterprise support experience.
Experience with SPS/PD2, ECWM, or similar Government business applications.
Previous DISA support experience.
IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.