1mo ago

Implementation & Customer Success Specialist — AI Agents

Metro ManilaRemoteFull Timemid
OtherCustomer SuccessCustomer Success SpecialistImplementation
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Quick Summary

Overview

Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion. Independently configure AI agents, including prompts, workflows, actions,

Technical Tools
OtherCustomer SuccessCustomer Success SpecialistImplementation
  • Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion.
  • Independently configure AI agents, including prompts, workflows, actions, transfer rules, notifications, and integrations.
  • Troubleshoot customer issues and provide solutions before escalating to engineering.
  • Work with APIs, credentials, authentication, 2FA, webhooks, and third-party systems.
  • Handle healthcare/EHR/scheduling integrations as needed.
  • Conduct end-to-end testing of implementations to ensure they function correctly.
  • Run onboarding, implementation, troubleshooting, check-in, and escalation calls with customers.
  • Proactively identify and address issues with unhappy or inactive customers.
  • Document recurring problems and develop repeatable processes/playbooks.
  • Adapt to new AI workflows as Central evolves its product offerings.
  • Customer-facing experience with a strong focus on ownership and resolution.
  • Excellent spoken and written English communication skills.
  • Demonstrated evidence of ownership in prior roles.
  • Technical aptitude and comfort with software configurations.
  • Availability during US business hours.
  • Ability to learn quickly and adapt to new technologies.
  • Experience in SaaS implementation or customer success.
  • Hands-on experience configuring software for customers.
  • Familiarity with workflow/no-code/automation tools.
  • Understanding of APIs/webhooks and telephony/VoIP systems.
  • Experience in healthcare/EHR/PMS/RCM environments.
  • Prior experience in startup operations or working with AI tools.
  • Ability to identify upsell and expansion opportunities.
  • Remote work with the ability to work from various locations.
  • Opportunity for professional development in AI and customer success.
  • Dynamic startup culture with a focus on innovation.
  • Increasing ownership and responsibility as you grow in the role.
  • Collaborative environment where your contributions directly impact customer success.
  • Access to learning opportunities and resources to advance your career.
  • 30 Days: Learn about our product, understand assigned customers, run customer conversations, and configure/test standard workflows.
  • 60 Days: Independently own implementations and diagnose most configuration/integration problems before escalating.
  • 90 Days: Manage a customer book with minimal supervision, proactively identify churn risks, and begin identifying expansion opportunities.

    • Location & Eligibility

    Where is the job
    Worldwide
    Fully remote, anywhere in the world
    Who can apply
    Same as job location

    About this job

    Posted
    56 days ago
    Employer
    has 388 open jobs on Jobera in 36 countries.

    Listing Details

    Posted
    September 17, 2026
    First seen
    September 17, 2026
    Last seen
    November 12, 2026

    Posting Health

    Days active
    56
    Repost count
    0
    Trust Level
    39%
    Scored at
    November 12, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Managed virtual assistant service providing remote executive and business support

    Employees
    51-200
    Domain
    Jobs
    View 388 jobs
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    Implementation & Customer Success Specialist — AI Agents
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