1mo ago

Service Consultant

Australia·MelbourneFull-Timemid

Customer SupportOtherCustomer Service RepresentativeService Advisor

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Quick Summary

Overview

About Us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward,

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Customer SupportOtherCustomer Service RepresentativeService Advisor

At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

You love the satisfaction of giving a customer a straight, honest quote and the skill to explain why the work matters without ever feeling like a pushy salesperson.
You want the opportunity to earn based on your performance!
You want to grow your career in an automotive service team - learning the ropes of a busy workshop with a supportive team behind you.

About the Role

~2 min read

As Service Consultant, you'll be a key link between our customers and our workshop. You'll help assess vehicles, prepare quotes, recommend extra work where it's genuinely needed, and keep customers in the loop until their car is ready to go. Working alongside our Central Bookings team and Workshop Controller, you'll build your skills in a role where honesty and great service go hand in hand.

Preparing accurate, transparent quotes using our pricing schedule and agreed markup.

Reviewing vehicle condition, mileage and service history to recommend additional work where it's genuinely needed.

Explaining quotes to customers, getting approval for any changes, and keeping them updated on progress.

Walking customers through the work carried out when they collect their vehicle.

Issuing accurate invoices and processing payments in line with what was agreed.

Checking completed work matches the agreed scope before the vehicle is released.

Supporting other hub teams on an ad hoc basis.

Exposure to an automotive or vehicle servicing environment - e.g. a dealership, workshop, parts counter, tyre or fitment centre, or fleet or car rental.

A good understanding of how vehicles work and common servicing items.

Customer service experience in a face-to-face, fast-paced setting.

Confidence using (or learning) quoting, CRM and invoicing systems.

An honest, customer-first approach - you'd never recommend work a customer doesn't need.

Bonus points if you've quoted or upsold in an automotive or trade services setting.

What We Offer

~1 min read

💰 Bonus scheme: Opportunity to earn based on your performance

🎂 Your birthday off, because the day should be about you

🏡 Hybrid working for Group Support Office roles

💭 Free, confidential counselling through our Employee Assistance Program

🚘 Novated leasing on EVs with a 15% contribution from Splend

🤝 A $2,000 cash reward when you successfully refer great people to Splend

🎉 Social activities to have fun and connect with your colleagues

👶 Family support: a top-up to parental leave pay

🩺 Your health covered: a fully funded Everlab health check, with paid time off to attend

🔋 Recharge Days: dedicated time off for our Hub teams

📚 Time to grow: paid study leave for courses that help you grow at Splend

🏆 Milestone moments: celebrating your years of service with us

🚗 Only at Splend: use a car from our fleet free of charge for up to 14 days a year

Intro with our Talent team to understand your background, aspirations, and answer your questions.

Interview with the hiring manager to discuss your experience and how it aligns with this role.

Where it applies, we’ll ask you to complete a practical case study.

Final interview to discuss Splend’s long-term vision and to check any remaining questions.

At Splend, we value diversity and inclusion and consider it key to our success. We’re dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.

If this role sounds like you, but you're not quite sure if you meet every requirement, apply anyway. We're interested in the whole person - your attitude, your potential, and what you'd bring to the team - not just a checklist of credentials. We'd rather hear from you than have you talk yourself out of it.

When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.