Multi-Store Manager - Rotterdam

We are building the future of coffee. One that is seriously good for drinkers, farmers and the planet. 

How? By working directly with farmer groups around the world. We set up transparent, traceable export lines, freshly roast ourselves and serve the coffee straight to customers. These short supply chains make sure we can always pay farmers a good price, while also investing in fully regenerative coffee production.

You’ll find us in bars across the Netherlands, and online through our own platform. For customers, that means freshly roasted specialty coffee that’s easy to get, and just seriously delicious.

We are building the future of coffee with a team of like-minded people from all over the world. And we’re looking for you.

We’re looking for a strong, driven Multi-Store Manager to help us expand our company culture, create consistency and drive performance across our stores.

You manage the daily operation across two-three locations, lead teams with clarity, take initiative and are accountable for results. In short: we’d expect you to combine operational excellence with people-first management to ensure we can build strong, adaptable teams that support our brand & values.

You’re responsible for two Wakuli locations in Rotterdam, two Team Leads supporting the shift management and a team of 10-14 baristas. Your role is hands on, with 80% of your time on shift whilst coaching, guiding and challenging your team to make each other and the store better each week.

This means:

• You guide your Team Leads with coaching, clarity and structure

• You attract new talent, and are in charge of hiring, onboarding and developing new baristas and leads

• You create a team culture people want to be part of: fair, ambitious and energised.

• You lead performance conversations and raise the standard across all stores.

• You are excited to work with an innovative company that doesn’t stand still, and you inspire that drive in your team daily.
  

• You ensure every customer gets the full Wakuli experience: great coffee, a welcoming vibe and a team that works well together

• You help bring consistency in service and energy across your stores

• You stay close to what happens on the floor and support when needed
  

• You own the performance of your stores: revenue, waste, team, compliance and standards

• You support scheduling (together with your lead) to ensure we are open 365 days of the year

• You monitor stock, safety, reporting and process, and take action where needed

• You surface risks and opportunities early, and keep things moving forward

• You share best practice with our growing Store Management Team to support our expansion

This is a role for someone who’s done the work of leading a (retail) team. You know what good leadership and great customer experience looks like, and you’re ready to bring it into every store you touch.

• 3+ years of experience leading teams in hospitality, retail or operations

• A track record of managing people: coaching, holding accountable, growing performance

• Strong operational instincts. You see problems before they escalate

• A sharp sense of ownership, structure and service quality

• Fluency in English (Dutch is a plus)

• Availability of 38 hours/week, including at least 1 day on the weekend
  

We lead with purpose. We are direct, but kind. We give feedback to help each other grow. We make mistakes, but we own them. We move fast, but we don’t move alone.

We live by three principles:

If that sounds like you, we’d love to meet. Let’s start with a cup of coffee!