Junior Product Support

• Serve as the first point of contact for product-related issues by monitoring, triaging, and responding to user-reported bugs or failures.
• Escalate critical issues to the Engineering team with proper documentation and reproducible steps.
• Create and maintain product documentation, including FAQs, troubleshooting guides, and release notes.
• Support Go-To-Market (GTM) activities for new feature launches by developing user-facing materials and internal readiness documentation.
• Assist Product Managers in preparing business and product reporting deliverables, including monthly business reviews, campaign performance reports, and proposal decks.
• Support data extraction, processing, and deck preparation for business reporting purposes.
• Ensure product data quality by conducting regular checks on data provided through the product's data pipeline (e.g., Playlog), validating accuracy and integrity of data displayed to end users.
• Identify and flag data discrepancies and work with relevant teams to resolve issues.

• Bachelor’s degree in any major or equivalent.
• Fresh graduates are welcome to apply; prior experience in product operations or related fields is a plus.
• Data and tech-savvy, detail-oriented, and highly organized.
• Strong analytical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Able to work collaboratively in a cross-functional team environment.
• Proficient in English, both written and spoken.
• Comfortable working with data, documentation, and digital tools.

🎁 What We Offer

• Flexibility with our hybrid working setup
• Private insurance to keep you covered
• Training budget & laptop ownership program to boost your productivity & growth
• Competitive compensation package with yearly bonus.
• Flexible & anniversary leaves to support work-life balance and celebrate milestones 

Apply now and be part of an innovative, supportive, and collaborative team at StickEarn! 🚀