Reservations Agent

Respond to customer inquiries and provide accurate information about our cruise ship services

- Process reservations and ensure all necessary details are obtained and accurately recorded

- Handle changes and cancellations to existing reservations, following company policies and procedures

- Maintain a high level of customer service by promptly and professionally addressing any customer concerns or issues

- Collaborate with other departments to ensure smooth and efficient operations

- Stay up-to-date on current promotions, packages, and pricing to effectively sell our services to customers

- Provide administrative support as needed, including data entry and report generation

Qualifications:

- High school diploma or equivalent required; college degree preferred

- 1-2 years of experience in a customer service or reservations role, preferably in the travel or hospitality industry

- Excellent communication skills, both written and verbal

- Strong attention to detail and ability to multitask in a fast-paced environment

- Proficient computer skills, including experience with reservation systems and Microsoft Office

- Ability to work flexible hours, including evenings, weekends, and holidays

- Strong problem-solving and conflict resolution skills

- Knowledge of cruise ship industry and destinations is a plus