Shorex

Represents the image of the company and perform all activities in an enthusiastic and professional manner.

Works at the Shore Excursion desk; pier and/or remote location conducting tour sales and assists guests and answers questions.

Staff is to ask open ended questions regarding the guests tour expectations, recommend tour options, upsell when possible and close all tour sales sold by Norwegian.

Promotes all excursions included in the itinerary, answer guests question concerning local port highlights & general port information.

Resolves issues related to an excursion by utilizing all tools provided in the Shore Excursion Guest Service Standards Policy.

Assists with tour ticket delivery & voyage preparation.

Assists with end of voyage and end of month inventories.

Escorts and evaluate tours as needed.

Promotes, sells & guides the Behind the Scenes Tours.

Regular duties also include: cross training employee candidates and the training new

employees. Managing and conducting tour dispatches from a ship lounge or from

the pier.

Assist with other onboard activities such as but not limited to Pier Welcome Back,

and Guest Engagement as required by onboard management.

Familiar with the roles and responsibilities of the Assistant Shore Excursion Manager.

Must be able to provide effective Shore Excursion briefings and conduct Q & A

sessions with guests and colleagues.

Performs other related duties as assigned or as directed. The omission of specific

duties does not preclude the supervisor from assigning duties that are logically

related to the position.

Must be familiar with the Safety and Environmental Protection Policy and the SEMS,

and carry out the policies and procedures appropriate for his/her position.