Customer Support Executive – Voice
Sri Lanka·ColombomidOtherCustomer Support Executive
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Quick Summary
Overview
Handle inbound and outbound customer calls professionally and efficiently. Deliver high-quality customer service through voice support.
Technical Tools
OtherCustomer Support Executive
- Handle inbound and outbound customer calls professionally and efficiently.
- Deliver high-quality customer service through voice support.
- Understand customer needs and provide accurate information or appropriate solutions.
- Identify sales opportunities during customer interactions and promote relevant products or services.
- Apply negotiation skills to close sales and retain customers.
- Achieve individual performance targets and KPIs.
- Maintain accurate documentation of customer interactions in CRM systems.
- Resolve customer complaints and escalate complex issues when necessary.
- Work collaboratively with internal teams to ensure smooth service delivery.
- Handle international or global customers with professionalism and cultural sensitivity.
Requirements
~1 min read- Proven experience in customer service via voice support.
- Demonstrated experience in sales and negotiation.
- Experience handling international or global customers is highly preferred.
- Strong verbal communication skills in English.
- Excellent listening, persuasion, and problem-solving skills.
- Ability to work onsite during UK working hours on a roster basis.
- Familiarity with CRM systems and MS Office applications is an advantage.
Location & Eligibility
Where is the job
Colombo, Sri Lanka
On-site at the office
Who can apply
LK
About this job
- Who can apply
- Sri Lanka
- Posted
- 29 days ago
Listing Details
- First seen
- September 25, 2026
- Last seen
- October 24, 2026
Posting Health
- Days active
- 28
- Repost count
- 0
- Trust Level
- 17%
- Scored at
- October 24, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
External application
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