Developer Support Engineer (Solis Security)

Job Description

• Manage and resolve support tickets in alignment with SLAs and operational guidelines.
  
• Perform system configuration, troubleshooting, and environment setup across security and IT platforms.
  
• Diagnose application, network, or endpoint issues and provide prompt resolutions.
  
• Escalate complex technical problems to senior teams when required.
  
• Maintain accurate documentation for ticket handling, incident resolutions, and system configurations.
  
• Ensure support operations follow ITIL processes such as Incident, Problem, and Change Management.
  
• Coordinate with internal teams to ensure smooth delivery of support services.
  
• Conduct routine system checks, health monitoring, and preventive maintenance.
  

Requirements

• Overall 4+ years, including 2+ years in required skills
  
• Hands-on experience in IT support, technical troubleshooting, and system configuration.
  
• Strong understanding of ticketing systems (ServiceNow, Jira, Zendesk, or similar).
  
• Working knowledge of ITIL frameworks and best practices.
  
• Ability to analyze issues logically and provide efficient solutions.
  
• Solid communication and customer-handling skills.
  
• Experience supporting security or infrastructure environments is an added advantage.